Help Centre
24/7 live chat · [email protected] · Average response under 2 minutes.
Get in Touch
Whether you are stuck on a deposit, waiting for KYC, or just want to know which slot has the best Megaways math right now, the Rollizor support team is online 24/7.
Live Chat
The fastest route. Click the chat bubble at the bottom-right of any page. Average wait time is under two minutes; first response is from a real agent, not a bot. Available 24/7 in English.
Email — [email protected]
Best for KYC document submissions, dispute escalations and anything requiring an audit trail. Replies inside 4 hours, typically much faster.
VIP Direct Line
Commander tier and up get direct chat, email and phone access to a named account manager with under-1-hour response time.
Self-Help
Most common questions answer themselves on the page you would expect:
- Bonus rules & wagering: see /promotions
- Payment methods, limits, speeds: see /banking
- Account verification (KYC): documents upload in the user dashboard; FAQ on the banking page
- Game rules & RTPs: click any tile in the lobby for studio info and the certified RTP rate
- Self-exclusion & limits: see /responsible-gaming
Reporting an Issue
If something goes wrong with a game (disconnect mid-spin, balance mismatch, slow loading), screenshot it and send to [email protected] with your username and the approximate time. Our payments and games team logs every spin with millisecond timestamps — we can reconstruct what happened down to the individual round.
Complaints & Escalation
If you are not satisfied with a support response, ask for the case to be escalated to a senior agent. If you remain unsatisfied after escalation, you have the right to file a complaint with our licensing authority — Antillephone N.V., Curaçao. Contact details are available on the Curaçao Gaming Control Board website.